Privacy Policy

Byteful ("we", "us") is an Adelaide-based technology consultancy. We take privacy seriously and keep this policy in plain language. It explains what personal information we collect through byteful.com.au and in the course of our work, how we use it, and the choices you have. We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What we collect

• Contact details you give us — if you use our contact form, email us, or book a call, we collect what you provide: typically your name, email address, company, phone number, and your message.
• Business information — if we work together, information reasonably needed to deliver services (project details, billing details, business contacts).
• Technical data — like most websites, our hosting infrastructure keeps standard server logs (IP address, browser type, pages requested, timestamps) for security and reliability.

We do not knowingly collect sensitive information through this website, and we don't buy or sell personal data.

How we use it

• To respond to your enquiry and communicate with you.
• To scope, deliver, and invoice for our services.
• To operate, secure, and improve this website.
• To send occasional updates about our work — only if you've asked for them, and you can opt out any time.

We only use personal information for the purpose it was collected for, or a directly related purpose you'd reasonably expect.

Third-party services

This website uses a small number of third-party services, which may process limited data on our behalf:

• Form processing — messages sent via our contact form are delivered through a form-processing provider, which briefly handles your submission to route it to us.
• Web fonts — the site loads typefaces from font CDNs (Google Fonts and Fontshare). Your browser requests these files directly, which exposes your IP address to those providers, as with any CDN.
• Analytics — if we use website analytics, it is to understand aggregate site usage, not to identify individuals.

Where your data lives

Our website is hosted on infrastructure in the European Union. Our team operates across Australia and India, so information relevant to delivering our services may be accessed from those locations. Wherever data is handled, we take reasonable steps to ensure it is protected consistently with the APPs.

Security & retention

We take reasonable technical and organisational measures to protect personal information — including encrypted connections (HTTPS), access controls, and reputable providers. We keep personal information only as long as needed for the purposes above or as required by law (for example, Australian tax and business record-keeping), then delete or de-identify it.

Cookies

This website does not set marketing or advertising cookies. Any cookies used are limited to what is strictly necessary for the site (or its analytics) to function.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you, or ask any question about this policy, by emailing contact@byteful.com.au. We'll respond within a reasonable time. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

If we change this policy, we'll update this page and the date at the top. Significant changes will be flagged clearly.

Contact

Byteful · 217 Flinders St, Adelaide SA 5000, Australia
contact@byteful.com.au · +61 435 990 959